AI is going to replace retail workers sooner than you think

Citibank recently disseminated a predictive research paper in its “Technology at Work” series, wherein a number of experts lay out the future of human employment. The co-director for the Oxford Martin Programme on Technology and Employment, Carl Benedikt Frey, writes “Retail is one industry in which employment is likely to vanish.” That day can’t come soon enough. Before the people who depend on retail for employment release all their pent-up rage at this humble reporter, please allow me to provide a brief background statement. I’ve worked many a retail job. Most recently I was a customer service representative for a…

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