MELAKA: Tenaga Nasional Bhd (TNB) says it will re-credit the bills of customers if they were indeed overcharged.
This came after negligence and technical fault was cited as among the reasons for consumers receiving unusually high electricity bills lately.
TNB said that it would ensure that every complaint was investigated and follow-up action taken.
"This includes returning the overpayment if indeed they have been overcharged. It will be re-credited in the customers' bill," it said in a statement Wednesday (May 29).
"A comprehensive effort is being carried out by TNB to thoroughly resolve the issue. This includes helping those customers with high bills to personally address their grouses to the nearest TNB outlet or contact the TNB CareLine at 1-300-88-5454.
"We appreciate all the grouses, complaints and feedback and are focusing on finding a way to resolve these," it said.
TNB added that it would continue to cooperate with the Energy Commission.
It also apologised to its customers.
In another statement, TNB denied a viral message that it had received a government directive to increase electricity tariffs by 30%.
It said electricity tariffs were decided by the Energy Commission.
TNB also said it did not have any staff member with the same name as the person who purportedly wrote the message.- Star
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