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Delta apologizes after threatening parents with jail time over a seat they purchased

Mimi Sabreena 1:58:00 AM Pilihan Editor

Sigh. Another day, another airline saying "we're sorry." This time, it's Delta.

The airline issued an apology Thursday for an incident in which a Delta employee and a police officer threatened parents with jail time over a seat they'd booked for their son. Brian and Brittany Schear, the passengers Delta booted from their April 23 flight, shared video of the incident on Thursday. Theirs is the latest in a string of videos highlighting customer service issues between employees and passengers. Can we please get it together, airlines?

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